xbajie Privacy Policy

1 Introduction

xbajie is committed to protecting the privacy and security of the personal data entrusted to us by our players. This Privacy Policy sets out the principles and practices that govern our handling of personal information in connection with the xbajie online casino and sports betting platform, including all games, promotions, account services, and customer support interactions available at https://xbajie.bid.

This policy applies to all individuals who visit, register on, or otherwise interact with xbajie, with particular reference to players based in Bangladesh. It should be read alongside xbajie's Terms & Conditions, which govern the broader relationship between xbajie and its players.

xbajie acts as the data controller in respect of the personal data described in this policy. This means we are responsible for determining the purposes and means by which your personal data is processed. If you have any questions about our data practices, please contact us at the details provided in Section 14 of this policy.

2 Data We Collect

xbajie collects personal data from you directly (when you provide it during registration, account management, or support interactions) and indirectly (through automated means as you use the platform). The categories of personal data we collect are set out below.

2.1 Registration and Account Data

When you create a xbajie account, we collect the personal information necessary to establish and manage your account, including:

• Full legal name as it appears on your government-issued identification.
• Date of birth, used to verify that you meet the 18+ age requirement.
• Residential address, including division and district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Email address, used for account communications and notifications.
• Mobile phone number, used for account verification and two-factor authentication.
• Username and encrypted password credentials.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies of identity documents including your National Identity Card (NID), passport, or other government-issued photo identification, as well as proof of address such as a utility bill or bank statement. This information is used solely for identity verification purposes and is handled with the highest level of security.

2.3 Financial and Transaction Data

We collect transaction records relating to deposits and withdrawals made through your xbajie account, including payment method identifiers (such as your registered bKash, Nagad, Rocket, or Upay mobile number), transaction amounts in Bangladeshi Taka (BDT), transaction dates and times, and transaction reference numbers. We do not store full payment account credentials beyond what is necessary to process transactions.

2.4 Gaming and Betting Activity Data

xbajie records your gaming and betting history on the platform, including games played, bets placed, bet amounts, outcomes, and bonus usage. This data is used to manage your account, detect fraud and problem gambling patterns, and personalise your platform experience.

2.5 Technical and Device Data

When you access xbajie, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, referring URLs, and session timestamps. This information is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data

We retain records of communications between you and xbajie's customer support team, including messages sent via email or in-platform chat. These records are used to resolve support queries and to improve our service quality.

3 How We Use Your Data

xbajie uses the personal data we collect for the following specific purposes:

xbajie will not use your personal data for any purpose that is incompatible with the purposes described above without first obtaining your consent or identifying another lawful basis for processing.

4 Legal Basis for Processing

xbajie processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, KYC documents, and transaction data is necessary to perform our contract with you as a xbajie account holder and to provide you with platform services.
• Legal obligation: Certain processing activities — particularly identity verification, anti-money laundering checks, and record-keeping — are required by applicable laws and regulations.
• Legitimate interests: xbajie processes technical and device data, gaming activity data, and communications data on the basis of our legitimate interest in maintaining platform security, preventing fraud, improving our services, and ensuring the integrity of our games.
• Consent: Where we send you promotional or marketing communications, we do so on the basis of your explicit consent. You may withdraw this consent at any time as described in Section 12 of this policy.

5 Data Sharing with Third Parties

xbajie does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with third parties only in the following limited circumstances:

5.1 Payment Service Providers

To process your deposits and withdrawals, xbajie shares transaction-relevant data with the payment service providers you use, including bKash, Nagad, Rocket, and Upay. These providers are bound by their own privacy policies and data protection obligations. xbajie shares only the minimum data necessary to complete each transaction.

5.2 Game Providers

The games available on xbajie are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your anonymised player identifier and game session data for the purpose of delivering game content and ensuring fair play. They do not receive your full personal or financial profile.

5.3 Identity Verification Services

xbajie may use third-party identity verification and KYC service providers to assist with the verification of your identity documents. These providers process your personal data strictly under xbajie's instruction and are contractually obligated to maintain appropriate security and confidentiality standards.

5.4 Legal and Regulatory Disclosure

xbajie may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or legal process. In such cases, xbajie will disclose only the information specifically required and will, where legally permissible, notify you of such disclosure.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of xbajie's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players in advance where reasonably practicable and will ensure that the acquiring entity is bound by obligations consistent with this Privacy Policy.

6 Cookies & Tracking Technologies

xbajie uses cookies and similar tracking technologies (including local storage and session storage) to support the operation of the platform and improve your experience. The types of cookies we use are as follows:

• Strictly necessary cookies: These are essential for the platform to function. They include session authentication cookies, security tokens, and cookies that remember your preferences within a session. These cookies cannot be disabled without affecting your ability to use xbajie.
• Functional cookies: These cookies remember your settings and preferences (such as your preferred language or display settings) across sessions to provide a more personalised experience.
• Analytics cookies: xbajie uses anonymised analytics data to understand how players navigate the platform, which pages are most visited, and where technical issues arise. This data is used solely for internal platform improvement and is not shared with third-party advertisers.

xbajie does not use third-party advertising cookies or behavioural tracking cookies that profile you across external websites. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies may impair your use of the xbajie platform.

7 Data Security

xbajie implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the xbajie platform.
• Encryption of sensitive data fields (including passwords and payment identifiers) at rest using industry-standard cryptographic protocols.
• Access controls that restrict employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of platform infrastructure.
• Automated fraud detection and suspicious activity monitoring systems.
• Secure data storage practices with regular backups to prevent data loss.

While xbajie takes every reasonable precaution to protect your data, no data transmission over the internet or electronic storage system is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, xbajie will notify affected players as promptly as practicable in accordance with applicable legal requirements.

8 Data Retention

xbajie retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status and for a period of five (5) years following account closure, for compliance, anti-fraud, and dispute resolution purposes.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years following the conclusion of the customer relationship, in accordance with applicable anti-money laundering requirements.
• Customer support communications: Retained for three (3) years from the date of the most recent interaction, unless a longer period is required to resolve an ongoing dispute.
• Technical and device data: Retained for up to twelve (12) months for security monitoring purposes, after which it is aggregated or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9 Your Rights

As a player whose personal data is processed by xbajie, you have the following rights in relation to that data. To exercise any of these rights, please contact xbajie's support team at [email protected]. xbajie will respond to your request within a reasonable timeframe and in any event within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data xbajie holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to limitations where xbajie is required to retain data by law or for legitimate business purposes such as fraud prevention.
• Right to restriction of processing: You may request that xbajie restrict its processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to data portability: Where processing is carried out on the basis of your consent or a contract, you may request that xbajie provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.
• Right to object: You have the right to object to processing carried out on the basis of xbajie's legitimate interests, including direct marketing.

xbajie will not charge a fee for handling reasonable data rights requests. Where a request is manifestly unfounded or excessive, xbajie reserves the right to charge a reasonable administrative fee or decline to action the request, with reasons provided in writing.

10 Children's Privacy

xbajie's services are strictly for adults aged 18 years and above. xbajie does not knowingly collect, process, or store personal data belonging to individuals under the age of 18. If xbajie discovers that an account has been created by or on behalf of a person under 18, the account will be closed immediately and any personal data associated with it will be deleted, subject to any retention obligations imposed by applicable law.

If you have reason to believe that a person under 18 has registered with xbajie, please notify us immediately at [email protected] so that we can take prompt action. xbajie encourages parents and guardians to make use of parental control tools to restrict access to gambling platforms.

11 Third-Party Links

The xbajie platform may contain references to the services of third-party payment providers (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). These third parties operate under their own privacy policies and data protection practices, for which xbajie is not responsible.

xbajie recommends that you review the privacy policies of any third-party service providers whose services you access in connection with your use of the platform. The inclusion of any third-party service on xbajie does not constitute an endorsement of that party's privacy practices.

12 Marketing Communications

xbajie may send you promotional emails or SMS messages about new games, bonuses, seasonal promotions (such as offers during Eid, Durga Puja, or Pohela Boishakh), and other platform news — but only where you have explicitly opted in to receive such communications during registration or via your account settings.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email sent by xbajie.
• Updating your communication preferences in your xbajie account settings.
• Contacting our support team at [email protected] with a request to be removed from marketing lists.

Please allow up to five (5) business days for your opt-out request to take effect. Opting out of marketing communications does not affect your receipt of transactional notifications (such as deposit confirmations and withdrawal updates), which are sent as a necessary part of managing your account.

13 Updates to This Privacy Policy

xbajie reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. The date of the most recent revision is displayed at the top of this page. Where changes are material, xbajie will make reasonable efforts to notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

Your continued use of the xbajie platform following the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with any changes to this policy, you should discontinue use of the platform and may request account closure in accordance with the Terms & Conditions.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or xbajie's handling of your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

For responsible gaming concerns, including requests for self-exclusion or deposit limit adjustments, please visit our dedicated Responsible Gaming page or contact support directly. For a full overview of your rights and obligations as a xbajie player, please refer to our Terms & Conditions.